If you have any questions or encounter any issues while using the E-Health Now App or your smart ring, please contact us through the channels below. We are happy to help.
Contact Us
Customer service telephone: 400-807-9096 (business days, 9:00–21:00)
Company address: Room 810, Building 4, No. 108 Xiangyuan Road, Xiangfu Subdistrict, Gongshu District, Hangzhou, Zhejiang Province, China
Service Hours and Response
Customer service hours are 9:00–21:00 on business days (excluding statutory holidays).
We will attend to your inquiry promptly and reply to your question as soon as possible after receiving it.
Requests relating to your personal information rights (such as access, copying, rectification, erasure, and withdrawal of consent) will be answered within 15 business days after we verify your identity, in accordance with the Privacy Policy.
Before You Contact Us, It Helps to Have Ready
To help us locate and resolve your issue more quickly, please have the following information available when you contact us:
Your phone model and operating-system version (iOS / Android)
Your smart ring model
The E-Health Now App version (viewable under "Settings" in the App)
A description of the issue, when it occurs, and the steps to reproduce it (screenshots are welcome)
Common Issues
Unable to pair or connect the ring: Make sure the ring is charged and close to your phone, check that Bluetooth is turned on, and confirm that the App has been granted the relevant Bluetooth and location permissions (Android).
Data not updating or displaying incorrectly: Try refreshing manually within the App or reconnecting the ring, and confirm that both the App and the ring firmware are up to date.
How to withdraw data authorization or delete your data: You can withdraw authorization under "Settings → Authorization Management." Uninstalling the App deletes all data stored locally on your device, as described in the Privacy Policy.